The nearest public transportation hub is Castro Station.
Plan your trip via BART and/or MUNI:
Plan your trip via Caltrain here:
The Castro Theatre is open to outside producers for rental. As such, please check the event listing for the producers box office information. Be wary of any third-party websites not listed on your Castro Theatre event page as we unfortuanetly have no mechanism for verifying tickets purchased outside of the event producers official ticketing partner.
We do not offer regular on-site box office hours. Please visit event listings for day of event in person purchasing and will call hours.
All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled. If you have purchased tickets to a postponed event, your tickets will be honored at the rescheduled date. Ticket buyers who are unable to attend a rescheduled show date may request a refund up to 30 days after the rescheduled show announcement. This will allow others who can attend the new date to purchase your tickets. For cancelled shows, tickets will be automatically refunded to your original method of payment. Note, the Castro Theatre allows for outside producers to rent the theatre, events not produced by the Castro Theatre will have different refund and exchange policies. Please reference the individual event page for confirmation on this policy.
If you have a specific concern or accessibility request for an upcoming event, please contact us in advance so we can best accommodate your needs at email@example.com
The Castro Theatre offers online-only presales for most of our events. We recommend that you subscribe to our mailing list on our homepage to receive presale passwords and show announcements directly via email, though you can also find presale passwords and on sale times on our website by clicking on the event on our homepage, when available.
Rental Events: As we allow outisde producers to rent the theatre, please utilize the event page listing you are interested in for presale information.
Castro Theatre Produced Events: Accessible seating is available for all shows at the Castro Theatre. The seating area is located on the orchestra level of the Theatre. ADA tickets can be purchased directly through our official online ticketing page for each event. ADA tickets are limited and fist come, first served. If you have tickets for a show but were unable to get an accessible seat, please reach out to firstname.lastname@example.org to request accommodations.
Rental Events: As we allow outisde producers to rent the theatre, please utilize the event page listing you are interested in for accesseing ADA seating purchase information.
If you have a specific concern or accessibility request for an upcoming event, please contact us in advance so we can best accommodate your needs at email@example.com.
Food & Beverage
- Objects that can be used as projectiles, such as glow sticks and Poi Balls
- Illegal substances
- Alcohol (sold inside the venue)
- Posters or Signs Larger than 8.5″x11″
- Wallet chains or spikes
- Professional video or audio recording equipment, including GoPros
- Weapons of any kind
- Professional still camera with detachable lens
- Selfie sticks or handles
- Tablets and iPads
- Glass bottles, containers or cans
- Laser pointers
- Large banners or posters
- Skateboards, scooters or personal motorized vehicles
- Pets (with the exception of service animals)
- We reserve the right to prohibit additional items that may cause injury to others.
- Factory sealed water bottles
- Personal food items
- Empty Camelbak
- Empty refillable water bottle
- Personal sized bags, purses and backpacks
- Personal cameras”